Cancellation Policy
At Sahicha.com, we strive to provide a smooth and hassle-free shopping experience. We understand that circumstances may change, and you may need to cancel an order. Below is our cancellation policy to guide you through the process:
1. Order Cancellation by Customer
Timeframe: You may request to cancel your order within 24 hours of placing it. Once the order has been processed or shipped, cancellations are no longer possible.
How to Cancel: To cancel your order, please email us at support@sahicha.com with your order number and reason for cancellation. Our team will review your request and confirm the cancellation if eligible.
Refund Process: If your cancellation request is successful, the refund will be processed back to your original payment method within 5-7 business days. Please note that any transaction or processing fees are non-refundable.
2. Cancellation by Sahicha.com
Sahicha.com reserves the right to cancel any order under the following circumstances:
Stock Unavailability: If a product is out of stock or no longer available, we will notify you immediately and provide the option for a refund or a substitute product.
Payment Issues: If payment authorization fails or if there are issues with your provided payment details, we will attempt to contact you to resolve the matter. If the issue is not resolved within 48 hours, the order may be canceled.
Fraud or Unauthorized Activity: If we suspect fraudulent or unauthorized activity, we reserve the right to cancel the order and may request additional verification details.
3. Non-Cancellable Items
Certain items, such as personalized, custom-made, or final sale items, are non-cancellable once the order has been placed. This will be clearly mentioned in the product description.
4. Shipping & Handling Fees
For orders that have already been processed or shipped, shipping and handling fees will not be refunded.
5. Changes to Orders
- If you wish to modify your order (e.g., change of product, shipping address), please contact us at support@sahicha.com within 24 hours of placing your order. We will do our best to accommodate changes if the order has not yet been processed.
Contact Us
For any inquiries or assistance with cancellations, please feel free to reach out to our customer service team at:
Email: support@sahicha.com