At Sahicha.com, we are committed to delivering your products with the utmost care and efficiency. Below are the details of our shipping policy:
1. Shipping Destinations We proudly ship our products globally. Please ensure your shipping address is correct to avoid delays or delivery issues.
2. Shipping Times
- Orders are typically processed and shipped within 2-5 business days from the date of purchase.
- Estimated delivery times vary depending on the destination:
- Hong Kong: 2-4 business days
- International: 7-14 business days (depending on the location and shipping method).
- Note: Delivery times may vary during peak seasons and holidays.
3. Shipping Costs
- Shipping costs are calculated based on the destination, shipping method, and total weight of the items in your order.
- You will be able to review the shipping cost during checkout before finalizing your purchase.
- Free shipping may be available on orders over a specified amount. Please check our homepage for any ongoing promotions.
4. International Customs and Import Taxes
- International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
- These fees are the responsibility of the customer and are not included in the purchase price or shipping costs. We recommend checking with your local customs office for more information on applicable fees.
5. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.
- If you experience any delays, please reach out to our customer service team at support@sahicha.com for assistance.
Return & Refund Policy
At Sahicha.com, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer easy returns in accordance with the terms below:
1. Return Eligibility
- Items must be returned within 30 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
- Personalized, customized, or final sale items are non-returnable unless there is a defect or issue with the product.
2. Return Process
- To initiate a return, please contact us at returns@sahicha.com with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send the item back.
- Customers are responsible for return shipping costs, except in cases where the item was defective or incorrect.
3. Refunds
- Once we receive and inspect your returned item, we will notify you via email. Approved returns will be refunded within 5-7 business days to the original payment method.
- Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to a defect or our error.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@sahicha.com for assistance.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order with photos of the issue. We will arrange a replacement or refund at no additional cost.
6. Non-Refundable Items
- Gift cards, downloadable software products, and certain personal care goods are non-refundable.
- Clearance or sale items are non-returnable.
Contact Us For further assistance or inquiries, please reach out to our customer service team at support@sahicha.com. We are here to help and ensure you have a smooth shopping experience.